Privacy

Last updated: January 7, 2025

These privacy guidelines describe how Snatched.no (the "website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make purchases from snatched.no (the "website") or otherwise communicate with us regarding the website (collectively called the "services").

In these privacy guidelines, "you," "your," and "yours" refer to you as a user of the services, whether you are a customer, a visitor to the website, or another person we have collected information about in accordance with these guidelines.

Please read these privacy guidelines carefully.

Changes to these privacy guidelines

We may update these guidelines from time to time, including to reflect changes in our practices or for legal or regulatory reasons. Updated guidelines will be published on the website, and we will update the "Last Updated" date.

How we collect and use your personal information

To provide our services, we collect personal information about you from various sources. The information we collect and use varies based on how you interact with us.

In addition to specific uses described below, we may use the information we collect about you to communicate with you, improve the services, comply with legal obligations, and protect our users and our business.

What personal information we collect

The types of personal information we collect depend on how you use the website and our services. When we use the term "personal information," we refer to information that can identify you.

Information we collect directly from you

We may collect the following information directly from you:

  • Contact Information, including name, address, phone number, and email address.
  • Order Information, including billing address, shipping address, and payment confirmation.
  • Account Information, such as username, password, and security questions.
  • Shopping Information, including items you view, add to the cart, or purchase.
  • Customer Support Information, including messages you send to us.

Some features of our services require you to provide certain information. If you do not provide the information, it may limit your access to certain features.

Information we collect about your use

We may automatically collect information about how you use our website ("Usage Data"). This may include:

  • Device Information, such as browser type, operating system, and IP address.
  • Network and Connection Data, including how you navigate our website.
  • Cookies, which help us improve the user experience.

Information we receive from third parties

We may also obtain information from third parties, including:

  • Payment Providers, who process transactions for us.
  • Analytics Services, which help us understand how our website is used.

All information we receive from third parties is processed in accordance with these guidelines.

How we use your personal data

We use your personal data for the following purposes:

  • To Provide Products and Services: This includes processing payments, fulfilling orders, sending you order confirmations, and managing your account.
  • For Marketing and Advertising: We may send you promotional offers, recommend products, and show you relevant ads.
  • For Security and Fraud Prevention: We use your information to protect your account and prevent fraudulent activity.
  • To Improve Our Services: We use feedback and user data analysis to optimize the website and customer experience.

Cookies

We use cookies to improve the user experience and analyze how our website is used. You can manage or disable cookies in your browser settings, but this may affect the functionality of certain services.

How we share personal data

We share your personal data only when necessary to fulfill our contract with you, improve our services, or comply with legal obligations. This may include:

  • Service Providers, who handle payment, shipping, and customer support.
  • Business Partners, who assist us with marketing and advertising.
  • Legal Purposes, if we are required to share information by law.

We do not sell personal data to third parties.

Third-party websites and links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of these sites, and we recommend that you read their privacy statements.

Children's Data

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from children.

Security and storage of information

We take data security seriously and use necessary measures to protect your personal data. However, no system can guarantee 100% security, and we recommend that you protect your account information.

We retain your personal data as long as necessary to provide our services, comply with legal obligations, or protect our rights.

Your rights

Depending on where you live, you may have the following rights:

  • Right of Access: Request a copy of the personal data we have about you.
  • Right to Rectification: Request that we correct errors in your personal data.
  • Right to Erasure: Request that we delete your personal data.
  • Right to Object to Marketing: You can opt out of our marketing communications at any time.
  • Right to Data Portability: Request that we transfer your personal data to another provider.

You can exercise these rights by contacting us at kundeservice@snatched.no.

Complaints

If you have complaints about how we handle your personal data, you can contact us. You also have the right to complain to your local data protection authority.

International Users

Your personal data may be transferred, stored, and processed outside your home country. When we transfer personal data out of Europe, we ensure that it is protected in accordance with applicable laws.

Contact Information

If you have questions about our privacy practices or wish to exercise your rights, you can contact us at:

Email: kundeservice@snatched.no
Website: www.snatched.no