Right of Withdrawal

Right of Withdrawal

According to the right of withdrawal law, as a consumer, you have the right to cancel a purchase within 14 daysr after receiving the item(s). The withdrawal period applies to all calendar days. If the deadline expires on a Saturday, holiday, or public holiday, it is extended to the next business day. To exercise the right of withdrawal, you must notify us by sending an email to kundeservice@snatched.no before the deadline expires.

Examination of the Item

You have the right to examine the item to determine if you wish to keep it. This includes opening the packaging to check the nature, characteristics, and function of the item. However, the examination should not exceed what would be allowed in a physical store. Any damage or reduction in value due to irresponsible handling may lead to a deduction in the refund.

Return of the Item

If you exercise the right of withdrawal, the item must be returned to us without undue delay and no later than 14 days after you have notified us. The return costs are covered by you as the customer. The item must be returned in its original packaging with the plastic seal intact, well-packaged, and with all accessories that came with it.

We recommend using a shipping method with tracking, such as Posten. You are responsible for documenting that the item has been sent back. We may withhold the refund until we have received the item or you have provided documentation that the item has been returned.

Returns sent as cash on delivery will not be accepted.

Exceptions from the Right of Withdrawal

The right of withdrawal does not apply to items where the plastic seal has been broken or where the product has been used. Opening or using the product may affect its hygienic standard and health integrity, making it impossible to resell as new.

Reduction in Value

According to the right of withdrawal law, you have the right to examine the item, but if the handling exceeds what is necessary to assess the item's characteristics and function, and this results in a reduction in the item's value, we may require compensation for the reduction in value.

Refund

Refund of the paid amount is made to the payment method used at the time of purchase, unless otherwise agreed. The refund is processed within 14 days after we have received the item and verified that it meets the conditions of the right of withdrawal.